Terms and Conditions
1. Acceptance of Terms
By accessing and using the services provided by BaggageCompUp ("we," "our," or "us"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.
2. Service Description
BaggageCompUp provides assistance in filing and processing compensation claims for lost, damaged, or delayed baggage during air travel. Our services include documentation preparation, communication with airlines, and negotiation of compensation claims on behalf of our clients.
3. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information regarding your claim
- Submit all relevant documentation in a timely manner
- Respond promptly to requests for additional information
- Maintain honest communication throughout the claims process
- Not file multiple claims for the same incident with different services
4. Fee Structure
We operate on a "No Win, No Fee" basis. Our service fee is calculated as a percentage of the compensation amount secured. The exact percentage will be clearly communicated before engagement of our services. No upfront fees are required.
5. Privacy and Data Protection
We are committed to protecting your personal information. All data collected will be handled in accordance with our Privacy Policy and applicable Canadian privacy laws. By using our services, you consent to the collection and processing of your personal information as described in our Privacy Policy.
6. Limitation of Liability
While we strive to achieve the best possible outcome for every claim, we cannot guarantee success. Our liability is limited to the amount of fees paid for our services. We are not responsible for any consequential, indirect, or incidental damages.
7. Service Timeline
The duration of the claims process can vary depending on multiple factors, including airline response times and claim complexity. We commit to regular updates on your claim's progress but cannot guarantee specific timeframes for resolution.
8. Termination of Services
We reserve the right to terminate our services if:
- False or misleading information is provided
- Client fails to cooperate or respond to communications
- Client violates these Terms and Conditions
- Legal or ethical concerns arise regarding the claim
9. Communication
By using our services, you agree to receive communications from us regarding your claim via email, phone, or other specified contact methods. You may opt out of non-essential communications at any time.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Canada. Any disputes shall be subject to the exclusive jurisdiction of the Canadian courts.
11. Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of any modifications.
For questions about these Terms and Conditions, please contact us through our website or email us at legal@baggagecompup.ca